Terms and Conditions – Casino Dealer Philippines

1 Eligibility

To register and use Casino Dealer, you must meet the following requirements at all times:

• You are at least 21 years of age.
• You are accessing the platform from the Philippines or a jurisdiction where online gaming is not prohibited for you personally.
• You are not acting on behalf of another person or as an agent for a third party.
• You have not previously been excluded from Casino Dealer or had an account suspended for breach of these terms.
• You are registering and playing for entertainment purposes, using funds that you personally own and that are not derived from illegal activity.

Casino Dealer reserves the right to request documentary proof of age and identity at any point. Accounts that cannot be verified may be suspended until verification is completed. Accounts confirmed to belong to underage players will be permanently closed and any funds held will be returned to the source of the deposit, subject to verification.

2 Account Registration and Verification

Each person may hold only one active Casino Dealer account. Multiple accounts are strictly prohibited. If duplicate accounts are identified, Casino Dealer reserves the right to close all associated accounts and forfeit any promotional balances held within them.

When registering, you must provide accurate, complete, and current information including your full legal name, date of birth, valid email address, and Philippine mobile number. You are responsible for keeping this information up to date.

KYC Verification

As part of Casino Dealer's Know Your Customer (KYC) process, you may be required to submit identity documentation such as a government-issued Philippine ID. This is a standard security measure and a requirement for processing withdrawals above certain thresholds. Failure to complete KYC verification when requested may result in temporary restrictions on your account.

Account Credentials

You are solely responsible for maintaining the confidentiality of your login credentials. Do not share your username or password with any other person. Casino Dealer will not be liable for losses resulting from unauthorised access to your account caused by your failure to keep your credentials secure. If you suspect unauthorised access to your account, contact Casino Dealer support immediately.

3 Deposits, Payments, and Currency

All financial transactions on Casino Dealer — deposits, wagers, and payouts — are conducted exclusively in Philippine Peso (PHP). Casino Dealer does not accept foreign currencies, credit cards, or cryptocurrency as payment methods.

Accepted deposit methods include GCash, Maya, Philippine online banking, and direct bank transfer. Available methods are shown in the Deposit section of your account. Minimum deposit amounts vary by method and are displayed at the time of transaction.

Deposit Processing

Deposits made via GCash and Maya are generally credited promptly after your payment is confirmed. Bank transfers and online banking deposits are typically processed the same day, subject to the processing schedules of your bank. Casino Dealer is not responsible for delays caused by third-party payment providers or banking institutions.

Funds Belong to You

You may only deposit funds that belong to you. Depositing funds on behalf of another person, using funds connected to illegal activity, or using payment methods not registered in your own name are prohibited and may result in account suspension and reporting to relevant authorities.

4 Gameplay, Betting, and Game Rules

Casino Dealer offers live casino, slots, sports betting, eBingo, and other gaming categories. Each game and betting market operates under its own specific rules, which are accessible within the game or market interface. By placing a bet or beginning a game session, you confirm that you have read and understood the applicable rules for that game.

All game outcomes are determined by the game engine or live dealer process as applicable. Casino Dealer does not intervene in game outcomes. In the event of a technical fault during a game session, Casino Dealer's support team will review the affected round and resolve it in accordance with the applicable game rules and available technical data.

Sports Betting

Sports betting markets are subject to their own specific terms including rules on void bets, settlement procedures, and in-play betting restrictions. These are displayed within the betting interface. All sports bets are final once confirmed unless the relevant market is voided under the applicable betting rules.

Casino Dealer covers sports popular with Filipino players including Basketball (PBA and NBA), Boxing, Volleyball, Football, and Esports, as well as international competitions. Market availability may vary.

5 Bonuses and Promotional Offers

Casino Dealer may offer bonuses, promotional credits, cashback, and other incentives from time to time. Each offer is subject to its own specific terms, which will be published alongside the promotion. These individual promotion terms form part of these Terms and Conditions.

Where specific bonus terms apply, those terms take precedence over any general statements on this page. If no specific terms are published for an offer, contact Casino Dealer support before accepting the offer.

Casino Dealer reserves the right to withdraw, modify, or cancel promotional offers at any time. Players who have already accepted a bonus in good faith will be notified of any material changes affecting them.

6 Account Security and SSL Protection

Casino Dealer uses SSL (Secure Sockets Layer) encryption across the entire platform to protect data transmitted between your device and our servers. This covers login sessions, deposit flows, and all account management activity.

You are responsible for the security of the device you use to access Casino Dealer. Casino Dealer strongly recommends:

• Using a strong, unique password for your Casino Dealer account that you do not use for other platforms.
• Keeping your registered mobile number accessible for OTP verification.
• Logging out after sessions on shared or public devices.
• Not storing login credentials in browsers on shared devices.

Casino Dealer will never ask for your password via email, chat, or phone. Any communication requesting your password should be treated as suspicious and reported to support immediately.

7 Responsible Gaming

Casino Dealer is committed to supporting responsible gaming. Gaming on this platform involves financial risk, and outcomes are never guaranteed. All players are encouraged to approach gaming as a form of entertainment with a defined budget — not as a means of generating income.

Casino Dealer provides the following responsible gaming tools within your account:

• Deposit limits — set daily, weekly, or monthly maximum deposit amounts in PHP.
• Session reminders — optional prompts to notify you of your time spent in a session.
• Self-exclusion — the ability to temporarily or permanently suspend access to your account.
• Account transaction history — full visibility over your deposit and gaming activity.

If you feel that gaming is negatively affecting your finances, relationships, or daily life, Casino Dealer encourages you to use self-exclusion tools and seek support. Our Responsible Gaming page provides detailed guidance and resources.

8 Prohibited Conduct

The following conduct is strictly prohibited on Casino Dealer. Any player found to have engaged in the below may have their account suspended, funds forfeited, and the matter referred to appropriate authorities:

• Registering or attempting to use the platform while under 21 years of age.
• Creating or operating more than one Casino Dealer account.
• Using another person's payment method or account details to deposit funds.
• Attempting to manipulate game outcomes through technical exploits, software vulnerabilities, or collusion.
• Depositing funds derived from illegal or fraudulent activity.
• Using automated bots, scripts, or software to interact with the platform without authorisation.
• Providing false identity documents or information during KYC verification.
• Abusing bonus or promotional systems, including coordinated multi-account bonus claims.
• Engaging in any activity intended to circumvent Casino Dealer's security or compliance systems.

9 Limitation of Liability

Casino Dealer provides the platform on an "as available" basis and makes no warranties that the platform will be uninterrupted, error-free, or free from technical faults at all times. Scheduled maintenance and unexpected downtime may occur.

To the maximum extent permitted by applicable law, Casino Dealer's liability to you for any claim arising from your use of the platform is limited to the amount you have deposited and not withdrawn at the time of the relevant incident. Casino Dealer is not liable for indirect, incidental, or consequential losses.

Casino Dealer is not responsible for losses caused by factors outside its reasonable control, including but not limited to internet service disruptions, device failures, third-party payment processing delays, or force majeure events.

10 Account Suspension and Termination

Casino Dealer reserves the right to suspend or close any account at any time, with or without notice, in the following circumstances:

• Breach of any part of these Terms and Conditions.
• Verification failures or submission of false documentation.
• Suspected fraudulent, abusive, or prohibited activity.
• Requests from law enforcement or regulatory bodies.
• Account inactivity for an extended period, subject to applicable notice procedures.

Where an account is closed due to breach, any bonus or promotional balances will be forfeited. Verified real-money balances not connected to prohibited conduct will be returned to the original deposit source subject to completion of KYC requirements.

You may request closure of your own account at any time by contacting Casino Dealer support. Self-exclusion requests are processed and applied as soon as reasonably practicable.

11 Changes to These Terms and Conditions

Casino Dealer may update these Terms and Conditions at any time. When material changes are made, we will notify registered players via email or an in-platform notice. The updated terms will be published on this page with a revised "last updated" date.

Your continued use of Casino Dealer after updated Terms and Conditions are published constitutes your acceptance of the revised terms. If you do not agree with a change, you should stop using the platform and request account closure before the updated terms take effect.

It is your responsibility to check this page periodically for updates. Casino Dealer recommends reviewing the Terms and Conditions whenever you see a notification of changes.

12 Contact Us

If you have questions about these Terms and Conditions, or if you need assistance with your Casino Dealer account, you can reach our support team by email. Contact details are listed in the footer of this page and throughout the Casino Dealer platform.

For questions specifically related to responsible gaming, deposit limits, or self-exclusion, please also refer to our Responsible Gaming page for detailed guidance and tools available within your account.

For general platform and account queries, you can also review our FAQ page, which covers the most common questions about Casino Dealer's features, deposits, and gameplay.