Casino Dealer Frequently Asked Questions

You must be 21 years old or above to register and use Casino Dealer. This is a strict requirement — not a guideline. All accounts go through KYC identity verification, and any account found to belong to someone under 21 will be closed immediately. If you're under 21, do not attempt to register.

No — each player is allowed one account only. Creating multiple accounts is a breach of Casino Dealer's Terms and Conditions and can lead to suspension of all related accounts. If you already have an account and are having trouble accessing it, contact support rather than creating a new one.

Accepted IDs include the PhilSys National ID, UMID, Philippine Passport, and Driver's License. Your ID must show your full name, date of birth, and a clear photo. Verification is required before you can process withdrawal requests.

Use the "Forgot password?" link on the Login page. Enter your registered email address or mobile number and Casino Dealer will guide you through resetting your password. Make sure you have access to the email or mobile number you used when you registered. If you're still unable to access your account, contact support at the email in the footer.

Casino Dealer accepts deposits via GCash, Maya, Philippine online and mobile banking, and bank transfer. All transactions are processed in Philippine Peso (PHP). Credit cards and cryptocurrency are not accepted as deposit or wagering methods.

Most deposits via GCash or Maya are credited quickly after the transfer is confirmed. Bank transfers may take a little longer depending on the sending bank and the time of day. If your deposit hasn't appeared after a reasonable wait, check your transaction history in your account and contact support with your deposit reference number if needed.

Casino Dealer does not charge transaction fees on deposits or withdrawals. Note that your bank or e-wallet provider may apply their own charges for transfers — check with your payment provider if you're unsure. All Casino Dealer amounts are in Philippine Peso with no currency conversion.

Withdrawal requests are made from inside your Casino Dealer account. KYC verification must be completed before a withdrawal can be processed — this links your account to your verified identity. Payouts are sent to your registered payment method in Philippine Peso. If you're having trouble with a withdrawal, contact support through the email in the footer.

Casino Dealer offers live casino games (Baccarat, Roulette, Blackjack, Sic Bo), a wide selection of online slots, sports betting markets, eBingo, and online poker. The Casino and Slot Games sections give you a full overview of what's available.

Yes. Casino Dealer's sports betting section includes PBA and NBA basketball, Volleyball, Boxing, Esports, and Football from local and international competitions. You can bet pre-game or in-play on most major events. See the Betting page for the latest markets.

You can browse Casino Dealer's game sections without an account. However, you need a registered and verified account to place real money bets, access live casino tables for real play, or deposit and withdraw funds. Registration is free — visit the Register page to get started.

Yes. Casino Dealer's slot games use random number generators (RNGs), and live casino games are conducted by real dealers in real time with no outcome manipulation. No gaming result is predictable or controllable by the player. Casino Dealer does not guarantee any specific result and does not promote the idea of "sure wins" or guaranteed profits.

All Casino Dealer sessions are SSL encrypted. OTP verification is used for sensitive actions like password changes and large withdrawals. Passwords are stored in encrypted form — Casino Dealer staff cannot view your password. Inactive sessions are timed out automatically to protect against unauthorised access on unattended devices.

Change your password immediately from the account settings page. Then contact Casino Dealer support at the email address in the footer of this page. Provide your registered email address and Philippine mobile number so support can verify your identity and secure your account. Do not share your OTP or new password with anyone during this process — Casino Dealer support will never ask for your password.

Check that your Philippine SIM is active and within signal. Make sure your phone isn't on Do Not Disturb or flight mode. OTPs are sent by SMS and typically arrive within a minute. Use the resend option on the OTP screen if it doesn't come through after two minutes. If you no longer have access to your registered mobile number, contact support to update your account before proceeding.

Go to your account settings and look for the responsible gaming or limits section. You can set a daily, weekly, or monthly cap in PHP. Lowering a limit takes effect immediately; raising a limit requires a waiting period to give you time to reconsider. If you can't find the option, contact support and they'll assist you directly.

Self-exclusion suspends your Casino Dealer account for a period you choose — or permanently. During self-exclusion, you cannot log in, deposit, or place bets. You can request self-exclusion directly from your account settings or by contacting support. Casino Dealer processes self-exclusion requests as quickly as possible. Any balance in your account is held securely and available for withdrawal when the period ends, subject to verification.

No. Casino Dealer does not guarantee any winnings. All games and betting markets involve chance, and no outcome is predictable or guaranteed. There is no such thing as a "sure bet" in gaming. If anyone is offering guaranteed returns in connection with Casino Dealer, treat it as suspicious and report it to support. See our Responsible Gaming page for more guidance.

Start with Casino Dealer's own tools — deposit limits, cooling-off periods, and self-exclusion are all available from your account. If you feel your gaming is becoming a problem, using self-exclusion is a practical first step. For further support, speaking with a professional counsellor or a community support group in the Philippines is a good option. Casino Dealer support can also point you in the right direction — contact us through the email in the footer.

Yes. Casino Dealer is fully accessible through any modern mobile browser on Android and iOS devices. A dedicated mobile app is also available. Visit the App page for details on how to download or access Casino Dealer on your phone. The full platform — including live casino, slots, sports betting, deposits, and account tools — is available on mobile.

No. Your existing Casino Dealer account works on both the mobile app and the web browser version. Use the same email address and password to log in on any device. Your balance, transaction history, and account settings are all synchronised across platforms.

Try the following:

• Check your internet connection — switch between mobile data and Wi-Fi to see if one works better.
• Clear your browser cache and reload the page, or restart the app.
• Make sure your phone's browser or app is updated to the latest version.
• If you're using a VPN, disable it and try again.

If the issue persists, contact Casino Dealer support with a description of the problem, your device type, and the browser or app version you're using.