Privacy Policy – Casino Dealer Philippines

1 Introduction

This Privacy Policy applies to Casino Dealer and covers all personal data collected through the casinodealer.app website and any related services accessed through it. It applies to all registered players and to visitors who browse the platform without registering.

By registering an account or continuing to use Casino Dealer, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of your information as described here.

This policy should be read alongside the Casino Dealer Terms and Conditions, which set out the full rules governing your use of the platform.

2 Data We Collect

Casino Dealer collects personal data in the following categories:

Account and Registration Data

• Full legal name
• Date of birth
• Email address
• Philippine mobile number
• Username and encrypted password
• Residential address (where required for KYC)

Identity Verification (KYC) Data

• Government-issued Philippine ID (e.g., PhilSys, UMID, Passport, Driver's License)
• Selfie or facial image for identity matching where required
• Supporting documents confirming address or source of funds in specific circumstances

Financial and Transaction Data

• Deposit method details (e.g., registered GCash or Maya account reference, bank account name) — Casino Dealer does not store full payment credentials
• Transaction amounts in Philippine Peso
• Transaction timestamps and references

Technical and Usage Data

• IP address and approximate location
• Device type, operating system, and browser
• Session activity logs including games played and bets placed
• Login timestamps and access patterns

Summary of Data Categories and Purposes

3 How We Use Your Data

Casino Dealer uses the personal data it collects for the following purposes:

• Account management — to create, maintain, and secure your Casino Dealer account, and to verify your identity during registration and KYC processes.
• Payment processing — to process deposits and manage your PHP balance, in coordination with third-party payment providers such as Philippine e-wallet and banking services.
• Platform security — to detect and prevent fraud, unauthorised access, suspicious account activity, and other security threats.
• Responsible gaming — to support the implementation of deposit limits, session controls, and self-exclusion features, and to monitor for patterns that may indicate problematic gaming behaviour.
• Legal and compliance obligations — to meet record-keeping, anti-money laundering, and identity verification requirements applicable to the Casino Dealer platform.
• Customer support — to respond to your queries, account issues, and support requests.
• Platform improvements — aggregated and anonymised usage data is used to understand how the platform is used and to improve its features and performance.
• Communications — to send transactional notifications relevant to your account, such as deposit confirmations, security alerts, and updates to platform terms or policies.

4 Sharing Your Data

Casino Dealer does not sell or rent your personal information to third parties. We may share your data in the following limited circumstances:

Payment Service Providers

To process deposits, Casino Dealer works with payment service providers including Philippine e-wallet operators and banking channels. These providers receive only the data necessary to complete your transaction and are bound by their own privacy and security obligations.

Identity Verification Partners

KYC verification may involve third-party identity verification services. These services receive your identification documents and personal details solely for the purpose of completing verification and are not permitted to use your data for other purposes.

Legal and Regulatory Requirements

Casino Dealer may be required to disclose personal data in response to lawful requests from Philippine government authorities, law enforcement agencies, or other bodies with legal authority to request such information. We will only provide what is legally required in such circumstances.

Fraud Prevention and Security

In cases of suspected fraud, money laundering, or other prohibited activity, relevant data may be shared with appropriate third parties or authorities as part of Casino Dealer's fraud prevention and compliance obligations.

5 Data Security

Casino Dealer implements technical and organisational security measures to protect personal data from unauthorised access, loss, or disclosure. These include:

• SSL (Secure Sockets Layer) encryption on all data transmissions between your device and the Casino Dealer platform
• Encrypted storage of passwords — Casino Dealer staff cannot view your password in plain text
• OTP (one-time password) verification for login and sensitive account actions
• Access controls that limit internal data access to staff with a legitimate operational need
• Regular monitoring of platform systems for security vulnerabilities and unusual access patterns

While Casino Dealer takes reasonable precautions to protect your data, no internet-based platform can guarantee complete security. You are also responsible for keeping your device secure and your login credentials confidential. Do not share your Casino Dealer password with anyone.

6 Data Retention

Casino Dealer retains personal data for as long as your account is active and for a period after account closure, as required by applicable legal and compliance obligations. The specific retention periods for different categories of data are as follows:

• Account and registration data — retained for the duration of your active account and for a period following closure as required by anti-money laundering and record-keeping rules.
• KYC and identity documents — retained for the period required by applicable legal obligations, typically several years from the date of verification or account closure.
• Financial transaction records — retained for the period required by financial record-keeping obligations.
• Technical and usage logs — retained for a shorter operational period sufficient for security monitoring and platform improvement purposes.

When retention periods expire and there is no ongoing legal basis for retention, personal data is securely deleted or anonymised.

7 Cookies and Tracking Technologies

Casino Dealer uses cookies and similar technologies on the platform. These are small data files placed on your device that help the platform function correctly and that allow us to understand how the platform is being used.

Types of Cookies Used

• Essential cookies — required for the platform to function. These maintain your login session, remember your preferences within a session, and support security features. Disabling essential cookies may prevent the platform from working correctly.
• Analytics cookies — used in aggregated and anonymised form to understand page usage patterns and improve the platform. No individual player is identified through analytics data.
• Security cookies — used to detect and prevent fraudulent access and bot activity.

Most browsers allow you to control cookie settings. You can configure your browser to notify you when cookies are set or to block certain cookie types. For essential cookies, blocking them may affect your ability to use Casino Dealer.

8 Your Rights Over Your Personal Data

As a Casino Dealer player, you have the following rights in relation to your personal data. To exercise any of these rights, contact Casino Dealer support using the email address in the footer of this page.

9 Minors and Age Restrictions

Casino Dealer is strictly for players aged 21 and above. We do not knowingly collect personal data from individuals under the age of 21.

Account registration requires date of birth information and is subject to KYC identity verification. If Casino Dealer discovers that an account has been registered by a person under 21, the account will be immediately closed, any funds deposited will be returned to the source, and all associated personal data will be handled in accordance with applicable legal requirements.

If you believe a minor has accessed or attempted to register on Casino Dealer, please contact support immediately using the email address shown in the footer.

10 Changes to This Privacy Policy

Casino Dealer may update this Privacy Policy from time to time to reflect changes in how we operate the platform, changes in applicable legal requirements, or improvements in our data practices.

When material changes are made, registered players will be notified via email or through an in-platform notice. The updated policy will be published on this page with a revised "last updated" date at the top.

Your continued use of Casino Dealer after the updated policy is published constitutes your acceptance of the revised terms. If you do not agree with any changes, you should stop using the platform and request account closure before the updated policy takes effect.

11 Contact Us About Privacy

If you have questions about this Privacy Policy, want to exercise any of your data rights, or need to report a data concern, please contact Casino Dealer support. Our contact email address is listed in the footer of this page.

When contacting us about a data rights request, please include your registered email address and a description of your request so we can locate your account and respond promptly. Some requests may require identity verification before we can process them.

For account-related questions not directly related to data privacy, you can also visit our FAQ page or our About Us page for more information about how Casino Dealer operates.